Caesars Casino Review - US Licensed

The Caesars Casino website features a simple but streamlined platform and intuitive layout. The first thing we noticed upon entering its virtual headquarters were the colourful promotional banners overlaid on top of an image of a land-based Caesars Palace casino inspired by ancient Roman architecture.

The top right corner is adorned with a big Caesars logo and a laurel wreath symbol, the casino’s trademark. Next to it, you can find shortcuts to the most important website sections for easy and fuss-free access.

The middle of the page contains game categories that display big game icons when clicked on. If you scroll down to the bottom of the page, you will see the ownership and licensing information, together with a whole host of useful links.

However, the website’s user-friendly interface is just the tip of the iceberg when it comes to the amazing features Caesars has to offer. This online casino review will focus on the operator’s key characteristics and show what it has in store for its players.

The bonuses and promotions section in Caesars online casino is just what one would expect of an online casino of such stature. The operator runs several promotions that entice new customers and incentivize the existing ones. In addition to the no deposit promotion and a hefty welcome bonus, Caesars also offers reload bonuses, cash rewards, and an opportunity to participate in its exclusive loyalty program. While some promotions don’t come with a bonus code, others can only be claimed by typing a specific code in the designated field while making a deposit.

Welcome Bonus

New players who top up their Caesars online casino account for the first time will have an opportunity to opt-in for a welcome bonus offer that brings a 100% percent deposit match of up to $1,000. While a 100% welcome bonus offer is not uncommon in online casinos, not every promotion reaches a sum of $1,000.

Like all other casino promotions, the Caesars online welcome bonus comes with specific requirements, terms and conditions. The first requirement you’ll have to fulfil is the minimum deposit requirement of $10 — a very reasonable sum. This promotion does not include any specific bonus codes.

To cash in on your winnings, you’ll have to make sure you’ve played through the bonus money and the deposit amount five times if you’ve played slot games. However, if you opt for video poker games with an active bonus, you’ll have to complete the rollover requirement of 10x the deposit and bonus amount, that is — 25x if you play any other game in the casino.

Although they differ for different games, these wagering requirements are extremely low compared to the industry standard of 40x. However, make sure to complete them in seven days after claiming the bonus, or else your bonus funds will expire.

We should also note that not all casino games will contribute to completing the wagering requirements in equal measure. For instance, slot game wagers count as 100%, video poker gameplay contributes 50%, while table games contribute 20%.

No Deposit and Free Spins Offers

Due to their rarity, no deposit casino promotions have become a hallmark of excellent gambling operators, and Caesars Casino seems to be one of them. Its bonus offer greets new players with a $10 reward just for opening an account.

However, to become eligible for the promotion, a player needs to have a fully verified and valid account, meaning they need to submit the required personal documents verifying their age, identity, and address. Upon completing the verification process, the funds will appear in their account without entering a promotional code.

The best thing about the Caesars no deposit bonus is that members can use it to play any game in the casino without restrictions. However, they need to complete the wagering requirements before attempting to withdraw their winnings.

Therefore, players need to roll over their deposit and the bonus amount once on slot games, twice on video poker games, and five times on all other games. The wagering requirements need to be completed seven days after claiming the bonus at the latest.

The wagering contribution of different kinds of games is the same for all Caesars Casino bonuses — 100% for slots, 50% for video poker games, and 20% for table games.

Customers can claim the no deposit bonus only once and must refrain from acquiring other promotions until they have completed the wagering requirements for this offer.

VIP and Loyalty Programs

In addition to offering different kinds of bonuses, Caesars Casino also gives its players a chance to become members of its exclusive rewards program. The program contains six loyalty levels, each bringing more lucrative offers and rewards.

Since Caesars is first and foremost known for its land-based casinos, the offer mostly includes rewards related to hotel accommodation, shopping, dining, entertainment, and more. While it is a great offer for players who visit Caesars’ brick-and-mortar sites often and earn tier credits, it is not of any particular value for online customers.

The only loyalty perk online casino users can take advantage of is to redeem their online reward credits for real money. Namely, for every 1,000 reward credits they earn playing casino games, players will get $10 cash.

To join this loyalty program, users need to make a Caesars Rewards account and connect it to their Caesars Casino account via the link found in the Caesars Rewards section on the casino website.

Banking and Payment Methods

Players in Caesars online casino can deposit and withdraw funds from their accounts using a wide variety of different payment methods. The options enabled include Mastercard, Discover, Visa, and American Express credit cards, online bank transfers, electronic checks, PayPal, CaesarsCasino.com prepaid card, and PayNearMe. On top of that, users can even fund their online accounts by depositing at a Caesars Atlantic City land-based casino cage.

Before we continue, we should note the casino requires players to submit identity verification documents to deposit money. These documents include a passport or driving licence, utility bills, and a social security card.

The casino imposes a general minimum deposit limit of $10 that applies to all banking methods. On the other hand, the casino doesn’t impose a maximum deposit limit, but players can manage their limitations to prevent themselves from spending more than intended.

While Caesars Casino doesn’t take fees for your deposits, some payment providers, especially credit card processors, may do so. Therefore, make sure to become acquainted with their terms and conditions before proceeding with the deposit.

The payment processing time depends on the payment method you choose, with bank transfers being the fastest. If you deposit using this banking option, the funds will be credited to your casino account immediately.

Withdrawal Policy

Once you’ve completed the wagering requirements for any bonuses you might have claimed, you can withdraw your winnings using the following payment methods: e-check ACH, Neteller, Caesar’s prepaid card, PayPal, or in cash at the Caesars land-based casino cage.

The payment processing time can be different depending on the payment method you choose. However, the casino will take up to 48 hours to review your withdrawal request, regardless of the banking method.

Players should be aware the operator may require them to submit verification documents before being allowed to withdraw their funds. These may include proof of ownership of the payment methods used to deposit and withdraw funds, proof of ID, and a utility bill or credit card statement as proof of address.

The minimum withdrawal limit for all payment methods except cash withdrawals at Caesars Atlantic City is $10. In-person cash withdrawals come with no minimum withdrawal limits.

On the other hand, the casino mentions no maximum withdrawal limits.

As is the case with deposits, Caesars doesn’t charge any fees for your withdrawals but warns that the payment processors may.

Website Experience and Features

Desktop and Mobile Gaming

Caesars online casino features a streamlined desktop platform with a simple and intuitive layout that’s easy to use and navigate. All of the most important website categories are lined up at the top of the homepage for easier access. What’s more, the games are available in instant-play mode, meaning users don’t need to download additional software to play them.

If you’re more of an on-the-go player, download an Android or iOS app for the best experience. The Android app is available on the Caesars Casino official website under Mobile Casino. All you need to do to start playing is go to the Caesars Casino website on your mobile browser, download and install the mobile app and log in with your Caesars Casino credentials. When it comes to the iOS app, you can find it in the Apple App Store.

While you can access these mobile gaming platforms anywhere and anytime, remember you’re only allowed to use Caesars Casino services while on New Jersey territory.

Unique Features

In addition to the casino features we’ve discussed, the Caesars website also comes with a sportsbook and an online poker client. The sportsbook offers a wide choice of betting options, with a high range of betting markets and bet types. The online poker client gives players a chance to participate in tournaments and play all of the most popular game variants with a wide choice of betting limits.

We must also mention the unique Ceasars Rewards® club that showers its members with exclusive offers, prizes and discounts just for playing their favourite casino games. However, we should note that most of these benefits can be used at Caesars land-based casinos and resorts, while online players can only redeem their rewards points for cash.

KYC

While some online casinos allow users to play real money casino games without verifying their identity, players in Caesars Casino are not even allowed to deposit money in their account before submitting the requested documents.

As a part of its strict KYC policy, the casino asks players to upload a photo ID such as a passport or a driver’s licence, a utility bill or a bank statement as proof of address, and a social security card. Also, players are often asked to submit a copy of the credit/debit card’s front and back to make deposits and withdrawals and a bank statement as proof of a bank account number.

Responsible Gaming

Caesars Casino online offers a few resources you can use if you have a problem kicking your problematic gambling habit to the curb. One of them is the possibility of setting daily, weekly, or monthly spending and session time limits as a measure to stop yourself from betting more than you intend. Players can also choose to suspend access to their account for a desired amount of time or exclude themselves from using all Caesars Casino services altogether.

In case these measures don’t suffice, there is a helpline you can call at 1-800-GAMBLER.

About the Team and History

Before establishing an online casino platform, Caesars Entertainment was largely known for its line of successful land-based casinos and resorts. When Caesars Palace opened its doors to the public way back in 1966, Las Vegas saw its first themed casino resort.

In 1977, the franchise expanded to Atlantic City, and after New Jersey legalized online gambling in 2013, Caesars was one of the first land-based casino operators to launch its online gambling platform, complete with a sportsbook and poker services.

However, we must remind you that Caesars Casino and Sportsbook is only available to players physically on the territory of New Jersey at the time of playing.

Complaints and Track Record

The customer reviews for Caesars Casino online we came across were mostly positive. The few negative ones were mostly related to slow withdrawals when using certain payment methods and the limited number of RNG table games available.

Luckily, we didn’t find any reports of serious issues or ongoing disputes.

Customer Support

Should you encounter any problems or have any questions about using Caesars Casino online services, you can contact customer support via three different channels:

• Phone: 1-800-986-9248, toll-free number available daily from 8 AM to 12 AM
• Live chat: available daily from 8 AM to 12 AM
• E-mail:
  • General inquiries: [email protected]
  • Marketing and affiliate: [email protected]
  • Complaints: [email protected]
  • Feedback and suggestions: [email protected] (19)

While live chat and phone support are the quickest of these customer support options, it can be an inconvenience for some players since they are not available 24h a day. Still, when we contacted the customer support agents during their working hours, they were extremely professional and friendly. On top of that, we didn’t have to wait long to get through, and they resolved our issues quickly and efficiently.